QUESTION $6$

$[20$ Marks$]$

Study the information provided below and answer the following questions.

Review, revise, and refine the following to ensure consistency with both academic and industry communication:

INFORMATION

Damoltingdong Manufacturing Industries $($DMI$)$ is a prominent contract manufacturing enterprise operating in East Africa. The firm utilises advanced manufacturing equipment and processes to produce technologically advanced components and parts for various industries across the region.

Quality is deeply ingrained in the company's ethos. From product design to final assembly, DMI is dedicated to delivering products of the highest quality and reliability. The company invests significantly in workforce training and development, ensuring employees possess the skills and knowledge in manufacturing processes. This emphasis on continuous improvement and empowerment is central to DMI's operations. Stakeholder involvement, aligning with the firm's mission and goals, fosters a culture of collaboration and accountability.

DMI prioritises continuous process improvement, evidenced by regular workflow reviews, internal audits, and feedback solicitation from employees and customers. Embracing team decision$-$making, DMI cultivates a culture of collective problem$-$solving and innovation among its diverse workforce. Customer$-$

centricity is core to DMI's operations, as it consistently delivers value, fostering enduring relationships built on trust and reliability. Through its commitment to excellence, continuous improvement, and customer satisfaction, DMI sets the standard for quality in the competitive contract manufacturing sector.

The growing list of clientele and increasing demand for the products and services of DMI has resulted in increased operational complexity, necessitating a comprehensive reassessment of its approach to aggregate planning and sales and operations planning $($S&OP$).$ To address this challenge, the company has recently onboarded an experienced operations analyst to spearhead the aggregate planning unit.

REQUIRED:

$6\mathrm{.}1.$ Given the emphasis on cultivating a culture of continuous improvement, with a focus on the essential elements of continuous improvement, customer satisfaction, and teamwork with employee participation, it is reasonable to infer that DMI embraces decision$-$making within a total quality environment.

Drawing on theoretical perspectives from operations management literature and insights gleaned from the $(6$ Marks$)$ embedded case study, present six $(6)$ reasons supporting the claim that DMI has embraced a decisionmaking model aligned with total quality principles.