Question 6 (25 marks) A quality research report stated that, for quality management, company executives always focus on major business challenges of reducing cost, meeting compliance, and mitigating risk. And the factors, such as technology, economy, education, etc. are driving significant changes to the way people, processes, and technology that are leveraged across the company. The report concluded companies that want to remain on top of quality performance must pay attention to the following points about quality. i. Quality as a responsibility solely of the "Quality Department" is a mindset of the past ii. More companies are developing internal cross-functional quality councils to gain diverse perspectives Quality management concepts, approaches and technology has dramatically changed/improved in recent years iv. Cloud-based quality software has transformed supplier quality management Social media is a valid (and increasingly usable) form of customer feedback vi. Quality analytics are helping companies find previously hidden performance correlations vii. Market leaders are thinking about how the Internet of Things (IoT) can be leveraged in quality management vili. All emerging technology and strategic trends point toward new era of quality management 111. V. Discuss and elaborate your views on any five points of the abovementioned, either agree or disagree