Question 6

The IT documentation should be: (select all that apply)

1)Clear and concise.

2)Updated constantly.

3)Accessible to everyone else in your company.

4)Only in printed format

Question 7

Why is it important to document IT issues/problems?

1)Because it is a requirement of the company.

2)It helps you audit your steps in case you need to go back and see what you did

3)To save you time, your company time, and your users time.

4)To keep track of your time.