Question 6 Window Sni 6- .... methods can also be defined by the three Ts". Fail-sale o Visual contact Warning O Physical contact Question 7 7- The only difference between an employee benefits package and a services benefits package is the... of the benefits package. o visibility O bonds O far-reaching ultimate recipient Question 8 2 pts 8- Strategic issues such as organizational flexibility, top-management skill, employee motivation training, hiring practices, culture of the service customer, nature of the service, and technological choice affect your ability to provide O unique services packages O selective services packages O restricted services packages O generic services packages Question 9 2 pts 9- "With services, the customer often provides product specifications (what to make) and process design (how to make it), often without the invitation of the service provider what does this sentence refer to? O Everyone Presumes to Be an Expert The Unified Services Theory O The Unrelable Supplier Dilemma Capricious Labor