Question: Question 64 (1 point) Listen The management model outlines the steps in the management process, but despite knowing these steps we sometimes still fail, which

Question 64 (1 point) Listen The management model outlines the steps in the management process, but despite knowing these steps we sometimes still fail, which is often due to the fact that the process is influenced by our previous failed attempts our over-confidence Oour level of motivation Jhy all of the answers are correct Question 65 (1 point) Listen l-messages are better than you-messages because they are likely to Onone of the answers are correct allow individuals to own their feelings icreate misunderstandings O minimize defensiveness in the listener

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