Question $7/13$

A customer calls a support line with a question about seat settings. He requests to speak with a tech and asks to be transferred. You confirm

that he owns the vehicle.

Based on the procedural guidelines provided, how should you respond?

Guide him to the relevant pages in the owner's manual

Ask if he has access to the owner's manual

Transfer him to Tech Support

Ask if he currently owns the vehicle

Recommend a dealership visit for further inspection$/$clarification

Report Problem

Don't worry, this won't interrupt your assessment

recommended procedure

Interest

Reporting the problem is not a suitable response as it is not a procedural guideline and

Free