Question: Question 7 / 1 3 A customer calls a support line with a question about seat settings. He requests to speak with a tech and

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7 / 13

A customer calls a support line with a question about seat settings. He requests to speak with a tech and asks to be transferred. You confirm that he owns the vehicle.

Based on the procedural guidelines provided, how should you respond?

Recommend a dealership visit for further inspection

/

clarification

Ask if he has access to the owner's manual

Guide him to the relevant pages in the owner's manual

Transfer him to Tech Support

Ask if he currently owns the vehicle

Question 7/13 A customer calls a support line with a question

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