Question 7 (1 point) The risk manager for a temporary staffing organization wants to analyze how the experience of the company's employees in their fields relate to complaints received from the company's clients. As the risk manager evaluates how a control indicator affects outcomes, the first level or step of analysis for the risk manager may be to: assign supervisory management to answer a sample of complaints during working hours train customer service employees to follow a specified script when answering calls from customers with complaints chart the number of complaints received from clients and the experience of employees assigned to those clients ask the employees to refer complaints to a survey company hired to analyze the source of complaints Question 6 (1 point) North Energy Company is an electric utility company that operates two coal fired power plants. The cost of coal is prone to fluctuation and changes in the price of coal can have a significant effect on the company's cash flow. The type of market risk illustrated in this example is: Equity price risk Commodity price risk Liquidity risk Currency price risk Question 5 (1 point) The potential for a change in revenue or cost because of an increase or a decrease in the price of a product or an input is? Price Risk Commodity Price Risk Liquidity Risk Credit Risk