QUESTION 7

1. According to the balanced scorecard perspective, the primary objective of an organization is to

   		Maximize the value of the organization, i.e., earn a sufficient profit
   		Maximize customer satisfaction
   		Maximize the effectiveness and efficiency of internal processes
   		Maximize the learning and growth of employees by providing access to information and tools

0.75 points

QUESTION 8

1. Maximizing the value of the organization should be the objective for

   		For-profits
   		Non-profits
   		Public agencies
   		All organizations

0.75 points

QUESTION 9

1. Which part of the balanced scorecard is focused on maximizing the effectiveness and efficiency of internal processes?

   		The financial perspective
   		The customer perspective
   		The internal perspective
   		The learning and growth perspective

0.75 points

QUESTION 10

1. The primary purpose of a budget is to provide an operating plan to facilitate management

   True

   False