Question $7$

Andrea works as a technical assistant for a software company. During a customer call,

she asks her customer, "What is it that the new software fails to do$?"$ In this scenario,

Andrea is practicing the active listening skill of:

summarizing to provide an overview of what has been said.

listening to the customer's words from the customer's point of view.

asking questions to gain a complete understanding of what the customer is trying to

communtate.

tolerating silence to give the customer time to think.

none of these.