QUESTION 7 Five types of power include: job instruction, directive supervision, formal orientation, operating policies, and informal rules. leadership, communication flow, performance orientation, customer responsiveness, and innovation referent, expert, legitimate, reward, and coercive. diversity, lifelong learning, reward systems, work teams, and individual competencies. QUESTION 8 Which of the following is not a normal expectation for behavior in the functional maturity stage? receive direction cooperatively adapt to the work environment create innovative suggestions analyze information ee QUESTION 9 "Sam, let's put our heads together and see if we can get to the bottom of this lateness habit, and see what we can come up with! Any suggestions?" These statements are an example of: superiority empathy evaluation problem-orientation control