Question 7

Queuing theory _____.

• A. is a quantitative tool for analysing the costs of waiting in line
• B. indicates possible returns from pursuing different courses of action
• C. optimally allocates scarce resources among competing users to maximise benefits or to minimise losses
• D. imitates a set of real conditions so that the likely outcomes of various courses of action can be compared

Question 9

_____ is the process through which managers assign a portion of their total workload to others (subordinates).

• A. Organisation
• B. Control
• C. Delegation
• D. Directing

Question 10

Self-monitoring, a concept of personality and work, _____.

• A. emphasises the notion that people can be persuaded to believe they have the skills to succeed
• B. is a personality trait that refers to an individuals sensitivity to the expressive behaviour of others
• C. relates to the belief in ones capabilities to organise and execute the course of action required
• D. relates to our own emotions and responses to situations, which plays a role in our beliefs in our capacity to organise a course of action

Question 11

In the talent management framework, drivers of talent include _____, _____ and _____.

• A. retrain and rewarding talent; induction and development; recruitment and selecting talent
• B. motivation and attitude; mentoring and coaching; resources provision
• C. institutional objectives; skills analysis; retrain and rewarding talent
• D. mentoring and coaching; institutional objectives; recruitment and selecting talent