Question: Question 7 The type of analysis that compares the differences between consumers' expectations about a service and their experience with it is referred to as:

Question 7
The type of analysis that compares the differences between consumers' expectations about a service and their experience with it is
referred to as:
Select one
A. Gap analysis
B. Service encounter differential
C. Customer relationship management
D. A customer contact audit
E. A service audit
Question 7 The type of analysis that compares the differences between

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