Question: The type of analysis that compares the differences between consumers' expectations about a service and their experience with it is referred to as: Select one

The type of analysis that compares the differences between consumers' expectations about a service and their experience with it is referred to as:
Select one
A. Customer relationship management
B. Service encounter differential
C. Gap analysis
D. A customer contact audit
E. A service audit
The type of analysis that compares the differences between consumers' expectations

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