Question: Question 7&8 Question 2&3 Three are tools for online communication except: A) Instant messaging B) VoIP and Skype C) Social network services D) Text chat

Question 7&8

Question 2&3

Three are tools for online communication except: A) Instant messaging B) VoIP and Skype C) Social network services D) Text chat Question 8 (1 point) Three are tools for individuals except: A) Personalization B) Wikis C) Customization D) Search Save money on customer service via self-service and Web 2.0 is one of the Benefits to customers. A) True B) False Question 3 (1 point) Social shopping is online shopping with social media tools and platforms. A) True B) False

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