Question 8 (1 point) What is the term for a type of target for a salesperson that measures the number of cold calls, presentations, accounts opened, etc.? CRM Annual Objective Budget Goal Activity Quota Cost per Lead Question 10 (1 point) We also explored the ability to read the nonverbal communication of a customer. We identified three common nonverbal signals communicated by customers, and defined these as acceptance, disagreement and: Understanding Caution Closing Selling Cynicism Question 12 (1 point) In the assigned article about 'difficult customers', the author referred to four types based on personality types (or social styles). Which type is often frustratingly slow at making a decision but resolute once the decision has been made? Driver Controller Amiable Analytical Agnostic ad ---- In this course you were presented with Michael Lowenstein's 'Customer Loyalty, Pyramid', which illustrates the levels of customer loyalty. The highest level of loyalty in this model is classified as: Professional Elephant Partner Loyalist Prospect Question 14 (1 point) The article assigned in this course on sales intelligence suggested that most sales reps aren't using enough sources. According to the chart in this article that listed sources such as 'reading articles' and 'watching videos', what type of sales intelligence should a salesperson gather from these sources? Demographics Buying signals Psychographics Geographics Phishing scams