Question: QUESTION: 8 OF 3 5 Instructions Please report any problems with this question. In order to communicate effectively with a customer or prospect over the

QUESTION: 8 OF 35
Instructions
Please report any problems with this question.
In order to communicate effectively with a customer or prospect over the phone, you should remember to
Select all answers that apply:
A. smile
B. tap with your pen on the desk
C. make eye contact
D. avoid gesturing with your hands
E. shake their hand
QUESTION: 8 OF 35 Instructions Please report any problems with this

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