Question: QUESTION 8 To give a routine claim the emphasis it deserves, the message must: a . begin with a request for an adjustment. b .

QUESTION 8
To give a routine claim the emphasis it deserves, the message must:
a. begin with a request for an adjustment.
b. begin with details and explanation.
c. use a forceful, persuasive tone.
d. be written inductively.
QUESTION 8 To give a routine claim the emphasis it deserves,

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