Question: Question 9 ( 1 0 points ) The reduction of errors to 3 . 4 defects per million opportunities is central to the concept of:

Question 9(10 points)
The reduction of errors to 3.4 defects per million opportunities is central to the
concept of:
benchmarking.
BPR.
TQM.
six sigma.
cycle time reduction.
Question 9(10 points) The reduction of errors to 3.4 defects per

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