Question: Question 9 ( 1 0 points ) When customers have consistently positive experiences with a brand; or they hear good things from the firm's promotion

Question

9 (10

points

)

When customers have consistently positive experiences with a brand; or they hear good things from the firm's promotion or other customers, we can expect that customers will

that brand name.

mistrust

demand

trust

tolerate

dislike

Page

9

5

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48

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Question 9(10 points) When customers have consistently positive experiences with a

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