Question $9$

$2\mathrm{.}5$ pts

A centralized approach to authority helps to provide an opportunity to adapt or respond to customer wants and needs quickly, and it gives more empowerment to employees. This style often results in higher morale, however the distribution of work or responsibility could get confusing because the lines are not always clearly drawn. Top$-$management, much like in an informal organizational structure, could also have less control over things like the image portrayed and the decisions made which could also result in less efficient processes.

True

False