Question: Question 9 is a term used to represent the effort of companies to create customer lifetime value while seeking long-term profitability and other goals. a)

Question 9 is a term used to represent the effort of companies to create customer lifetime value while seeking long-term profitability and other goals. a) Customer loyalty b) Relationship marketing c) Customer satisfaction d) Sales concept Question 10 A product is called a good if a) It is predominantly tangible b) Its price is below the market standards c) It has been standardized d) It is sold directly to the end consumers

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