QUESTION 9

1. The best resolution technique for managing a conflict that is trivial, when emotions are running high, and where time can help cool things down is:

   		collaboration.
   		avoidance.
   		force.
   		accommodation.
   		compromise.

2 points

QUESTION 10

1. Collaboration is a resolution technique that characterizes the ultimate:

   		win-lose situation.
   		creation of conflict.
   		disillusion of the group.
   		win-win solution.
   		disdain of employees within the group.

2 points

QUESTION 11

1. Organizations develop a systematic structure that defines the various roles of members. This may include the following EXCEPT FOR:

   		creating informal cliques.
   		creating rules and regulations.
   		giving some members supervisory control over other members.
   		forming work teams.
   		writing job descriptions.

2 points

QUESTION 12

1. The following are personal characteristics associated with charismatic leaders EXCEPT FOR:

   		having a compelling vision or sense of purpose.
   		being unassuming and low key as to assertiveness.
   		the ability to communicate their vision in clear terms that their followers could readily understand.
   		a demonstrated consistency and focus in the pursuit of their vision.
   		an understanding of their own strengths.