Question Answered A staff member, Delores, has approached you with a request not to have to deal
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A staff member, Delores, has approached you with a request not to have to deal with a particular customer because they feel she is treating them in a racist manner.
- Can she refuse to deal with a customer on these grounds?
- What are the legal requirements?
- As a Manager, how should you deal with this issue?
Related Book For
Applying Communication Theory For Professional Life A Practical Introduction
ISBN: 9781506315478
4th Edition
Authors: Marianne Dainton, Elaine D. Zelley
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