Question C1 To develop future management talents, Connor is the newly-hired management trainee in the front office department of Peakview Hotel. He will be trained in different front office sections for 18 months. Today was his first day of training with the assistant manager team. Winnie, an experienced assistant manager, will be his trainer for the coming month. When the shift started, she reviewed the VIP list with Connor and ensured that all VIP guests were assigned the rooms with the correct preferences. She also chose a few of them to meet and greet on arrival. After that, Winnie walked around the hotel with Connor to check if all areas were normal. When they were patrolling in the executive lounge, Ms Walsh, a regular business guest, would like to launch a complaint against Winnie. She claimed that her room did not face her favourite harbour view, and dirty bedsheets were used on her bed. After settling the complaint, they returned to the back office to record the complaint (a) According to the above description, identify FOUR job tasks of the assistant manager with the examples demonstrated by Winnie. (9 marks) (b) As an assistant manager, Winnie will work the overnight shift as the night auditor to generate daily reports for the senior management. She would like to test Connor on how to report the hotel business by comparing it to the major competitor, Riverside Hotel. She showed the below report to Connor but deleted the numbers of REV PAR and ADR. Hotels ADR Competitive Report of 1 May 2022 Available Rooms Rooms rooms sold Revenue 300 280 HK$ 360,000 REV PAR Peakview Hotel Riverside Hotel 200 180 HK$ 260,000 (i) Identify the full name of the figure used to compare the hotel's performance with competitors. Illustrate the formula of the chosen figure in a sentence. (3 marks) (ii) Calculate the figure you identify in Question Ci(b)(i) for both hotels and identify the hotel with better performance on 1 May 2022. (8 marks)