Question Comcast correctly charged 2.000 customer for exceeding data comandate musands of customers curate readings for two months because of software bue, causing the broadband provider to imposed A customer in Georg found that Comcast was recording majorate on his account even when he wasn't wing the internet. The customer, Michael who requested that we not publish his aramel incorrectly charge about 2000 users for exceeding their monthly data cap. Comcat admitted the error and is Ving refunds and additional credits of each to customers who paid data average fees that shouldn't have been that the problem began her the company started roll out a new biline teminary Apt. The data meter wat parently collecting acceder but the numbers were being reported in the newling item incorrectly rolled back to the previous version of sofware on October 2. The back end sofware upgrade was rolling out gradually, so the data meter bug didn't affect most outomer. Comcast believes couple thousand customers were incorrectly charged for overges but the total number of customers who were vernacurate data reading was significantly higher. The system used inaccurate readings in both directions with some customers ging a number that was too high and others in a number that was too low. Also customers who had readings that were too high wouldnt necessarily have been hit with overage fees because the readings have been under the 179 cap. and Comcat low we courtesy more before being for over ages. Even customers who weren't overcharged might see inaccurate data counts of the words our applicable instead of a specific number if they check the accounts today. Some customers may see higher than actual data reading while others may see lower than actual data readings. The company believes it will be able to update customer accounts with accurate readings for the August September period. Comcast oneeds to figure out how to deploy new thing ofware without the problem again Comcast said thased the software from a vender and that it is supposed to be an upgrade vers current inten. While the company is investigating the nature of the bus. They believe that the bus redistributed the data counts in an inaccurate way, perhaps meaning that some people's data usage was wrong applied to the people's Comcast count. The decision to roll back to the old software on xrober 2 gives Comcastanyers time to figure out exactly what happened and do further testing before being threinstall the new sewa Perwer the following 1. What is the problem discussed by the article marks the problem in the software or the infrastructure is marks) 2 rentyd wat sort of a does the system of Mark 1. Gre recommendations what Comcast should do to fix the problem and particularly manage the data ofective and efficient Mark TT Question 11 Comcast incorrectly charged 2.000 customers for exceeding data Comcasts meer gave thousands of customer accurate reading for two months because of a sore but causing the broadband guider to incorrectly charge about 2000 users for exceeding their monthly data caps. Com has admitted the error and is going refunds and additional credits of each to customers who paid data overiges that the supposedly had exceeded is 18 monthly data can, but when he uroluced his demoveright. Comcast recorded another AGB of usage ning 15 hours in which he couldn't have used any data Comcast ngneers found that the problem began after the company started roting out a new bring iteme carly August The data meter was apparently collecting coated the numbers were being oned in the winner rolled back to the previous version of its being soare on October 2. The back and software upgrade was gradually, so the data meter but didn't affect most slomers Comcat be a couple thousandstomers were incorrectly charged for rapes, but the total number of customers who were gratuite data reading was die water. The tem caused inaccurate readings in both directions with some casting a number that was to hand others number that was too low Also, customers who had reading that were too high wherly have been hit with overage fees because the reading to have been under their accounts today. Some customers may higher than actual data ratings which are lower than stareading the company event will be able to use oustomer counts we attuate features for the August September period. Comcastao needs to prout how to deploy swing software without pering the probleman Comadis purchased the sowe from a vender anded to be wrong applied to other people's Contacts. The decision to roll back to the old software on October 2 Comcast time to fout madly what happened and further testing before tempting to rental the new software Please answer the following 1. What is the problem discussed by the marks the problem in the software or the structure 2. Brely discuss what sort of Dat does the system as 2. Give 3recommendations what Concat should do to fix the problem and pertiestany manage the cost more effectively and easy