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Part $1$

Explain the difference between lagging and leading indicators. Are financial performance measures typically referred to as lagging or leading$$ indicators? Explain using Le$$ Ch$$teau as an example. Are operational measures$($such as customer satisfaction$$ ratings, defect$$ rate, and number of$$ on$-$time deliveries$)$ typically referred to as lagging or leading$$ indicators? Explain using Le$$ Ch$$teau as an example.

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Part $1$

Explain the difference between lagging and leading indicators.

Lagging indicators are performance measures that tend to

$$

indicate future performance

report on present operations

reveal the results of past actions

$.$ They

$$

come after decisions and actions taken in the past

come at the same time as the current operations

come before, and drive, future performance

$.$ Leading indicators are performance measures that tend to

$$

indicate future performance

report on present operations

reveal the results of past actions

$.$ They

$$

come after decisions and actions taken in the past

come at the same time as the current operations

come before, and drive, future performance

$.$