Explain the difference between lagging and leading indicators. Are financial performance measures typically referred to as lagging or leading indicators? Explain using Le Ch$$teau as an example. Are operational measures $($such as customer satisfaction ratings, defect rate, and number of on$-$time deliveries$)$ typically referred to as lagging or leading indicators? Explain using Le Ch$$teau as an example.

Explain the difference between lagging and leading indicators.

Lagging indicators are performance measures that tend to They

Leading indicators are performance measures that tend to

They