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Part $1$

In response to some recent customer complaints about poor$$ service, Francesca prepares a training presentation and manual for customer service representatives that outlines expected behaviors and the consequences of infractions. This best demonstrates the$\_\_\_\_\_\_\_\_$ function of communication.

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Part $1$

A$.$

motivation

B$.$

information

C$.$

emotional expression

D$.$

exchange

E$.$

management