QUESTION FOUR $[25]$

Communication is a crucial element in successful business organisations. It is the mainstream of development or growth. Relationships between management and employees are of vital importance. There is need for interaction and understanding of management $-$ employee relations hence it will impact on the organisational performance and organisational outcomes $($Nabi et$.$ al$,2017).$

$4\mathrm{.}1$ In light of the excerpt above, discuss the series of steps involved in the process of communication. $(12)$

$4\mathrm{.}2$ Critically discuss the difference between formal and informal communication networks in business.