Using Google reviews on your selected business's product or service to analyse and improve customer experience....

 

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Using Google reviews on your selected business's product or service to analyse and improve customer experience. As a junior management accountant, you are required to write a professional report that outlines the proposed changes and includes arguments to improve the current customer satisfaction level. Your report must comprise the following tasks: Select a company COSTCO which 1 has at least 30 Google reviews Please note that: If the selected company has more than 100 reviews, download 100 reviews that randomly appear in the Google Maps. If the selected company has several branches/stores/locations, download available reviews for the headquarter only A) collect and store both rate and textual reviews in an Excel spreadsheet b) Use both rates and textual reviews of customers to perform some analyses with bar chart and textual frequency Using Google reviews on your selected business's product or service to analyse and improve customer experience. As a junior management accountant, you are required to write a professional report that outlines the proposed changes and includes arguments to improve the current customer satisfaction level. Your report must comprise the following tasks: Select a company COSTCO which 1 has at least 30 Google reviews Please note that: If the selected company has more than 100 reviews, download 100 reviews that randomly appear in the Google Maps. If the selected company has several branches/stores/locations, download available reviews for the headquarter only A) collect and store both rate and textual reviews in an Excel spreadsheet b) Use both rates and textual reviews of customers to perform some analyses with bar chart and textual frequency

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Creating a professional report to analyze and improve customer experience using Google reviews for Costco a company with at least 30 Google reviews in... View the full answer