Question No: 06 Read the below case and answer the question that follows: In the early 2000s, Rayo Clinic physician Nicholas LaRusso began asking himself a question: we also test new kinds of doctor-patient interactions? In 2002, in consultation with IDEO, opened a skunkworks outpatient lab called SPARC, where physicians and designers could test patients interact. They dealt with a number of challenges: recruiting busy physicians to a ne- cultural divide between physicians and designers, doing experimentation with real patients unusual endeavor. Within six years, the lab had grown from a small venture to an enterprise- research institute that studies the processes of health care provision, from the initial phone treatment of the problem, to follow-up and preventive care. In 2015, the CFI was a respected internal consultancy of Rayo Clinic. It had five platform redesign, and it had grown from two full-time employees to 32. It had undertaken projects to re strategies for patient education, use technology to improve physician consultations, and redesign At the same time, CFI designers and physicians acknowledged that the innovations they had de of "transformational" change. But in 2020 there were questions about how the CFI would achie Your consulting firm has been hired to help the client go through this transformation phase. P. this change (6 Marks)