QUESTION ONE (100 MARKS)

Its a day like every Monday morning. Elisa, the Senior Training Manager of Localista Corp. arrives at her office. She starts her day with a cup of coffee and reads a few online news from the Human Resource Digest. As she scrolls the page, her eyes catch an interesting article, Demands for the Soft Skills. The article is as follows:

Demands for the Soft Skills

The recent 2019 Emerging Jobs in Malaysia report by global professional network LinkedIn highlighted the labour market values talent with a set of complementary hard and soft skills.

Our findings underscore the demand for jobs which require hybrid skills, primarily to help organisations in the country navigate their digital transformation journey.

As the competition for talent will only grow fiercer, so organisations need to build an adaptable workforce with both types of skills, said Feon Ang, Vice-President of Talent and Learning Solutions for the Asia Pacific at LinkedIn.

Job seekers with skill competencies for the position and the necessary soft skills such as empathy, relationship-building and communications will continue to be in great demand by employers across industries.

For employers, Ang added, the challenge is to identify and hire those with the right combination of soft and hard skills, which can indicate in the long run the willingness of these potential employees to learn, reskill and upskill to prepare for the future.

To stay relevant in this new digital era, we encourage everyone to have a learning and growth mindset regardless of where you are. This means being open to reskilling and upskilling opportunities, whether youre a first-year university student, or 10 years into your career, added Ang.

After reading the news, she knew that Localista encountered with problems described in the news. To make things worse, two days ago, she received a report from Hanna, the Human Resource Manager about a quarrel between one of the newcomers in production unit and her senior clerk. Hanna mentioned that Elisa should think about how to fix the relationship issue between the newcomer and senior staffs.

One thing that lingers in her mind now is, the newcomer and senior staffs need to be exposed and improved with the knowledge, skills and behavior on how to build good rapport in the workplace.

You have been assigned as a training consultant to help Elisa design the training program so that she can propose to the top management.

Please ANSWER ALL QUESTIONS.

1. Explain in detail ONE theory which could be applied to accommodate the learning process for the trainees (newcomer and senior staffs)

(10 marks)

2. Elaborate FIVE factors to consider before you design the training program for the above case.

(20 marks)

3. Design ONE day training program related to the issue faced by Elisa.

(25 marks)

4. Due to the COVID-19, you believe that online training is an appropriate method to deliver the training program. Explain FIVE justifications to convince Elisa on the benefits of using online training.

(20 marks)

5. Explain TWO methods you will use to evaluate changes in trainees behaviour.

(10 marks)

6. Discuss THREE components of a good learning objective.

(15 marks)