QUESTION ONE $[25]$

$1\mathrm{.}1$ The Business Process Management systems are often used to aid continual improvement throughout an organisation.

With reference to the case study conduct additional research and critically discuss business process improvement and its benefits to the Government department.

QUESTION TWO $[25]$

$2\mathrm{.}1$ Critically discuss the factors that influence organisational structure

QUESTION THREE $[20]$

$3\mathrm{.}1$ Discuss the Total quality management