QUESTION ONE [45] Case Study: Implementing Total Quality Management (TOM) at ABC Manufacturing Company Background: ABC Manufacturing Company, a leading producer of electronic components, faced challenges with product defects, customer complaints, and declining market share. To address these issues and enhance competitiveness, the company decided to implement TOM principles. Your required to: Critically describe how ABC Manufacturer can integrate eight key quality elements to drive organisational excellence and sustainability. QUESTION TWO [45] Case Study: Implementing Total Quality Management (TOM) at XYZ Electronics XYZ Electronics is a multinational company specializing in the production of consumer electronics. Facing increasing competition and customer complaints about product quality, XYZ Electronics decides to implement Total Quality Management (TOM) principles to improve its processes and regain market trust. You are required to: Critically define Total Quality Management (TOM). In addition to your definition, examine principles underlying total quality management. Furthermore, explore broad categories of quality