Question: QUESTION TWO [ 4 5 ] Case Study: Implementing Total Quality Management ( TQM ) at XYZ ManufacturingCompanyBackground:XYZ Manufacturing Company, a leading producer of automotive

QUESTION TWO

[45]

Case Study: Implementing Total Quality Management

(

TQM

)

at XYZ ManufacturingCompanyBackground:XYZ Manufacturing Company, a leading producer of automotive components, facedchallenges with product defects, high production costs, and declining customer satisfaction.To address these issues and improve competitiveness, the company decided to implementTotal Quality Management principles.Youn are required to:Critically describe how can XYZ Manufacturing Company can integrate eight key qualityelements to drive organisational excellence and sustainability.

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