QUESTION ONE

$($a$)$ Not including strategy, list eight $(8)$ elements of the Work System and provide examples of these elements from the scenario.

$(8$ marks$)$

$($b$)$ Explain the concept of alignment. Provide examples where too many or too few customers occur in the scenario.

$(3$ marks$)$

$($c$)$ Suggest a particular strategy this company has employed. Give Two $(2)$ example that would fit the scenario.

$(4$ marks$)$

QUESTION TWO

Using a plastic room card, MGMT Boutique Inc. wants to implement a self$-$service checkout process for guests charging a purchase to their room.

$($a$)$ Explain what business processes are and how they are related to information systems. $(6$ marks$)$

$($b$)$ Currently all sales are done at the POS terminal, but Management has settled on a $"$to$-$be$"$ process that involves a handheld tablet with an attached card reader.

$($i$)$ Explain what is an $"$as$-$is$"$ versus a $"$to$-$be$"$ process. Suggest ONE advantages and ONE disadvantage of this checkup process.

$(4$ marks$)$

$($ii$)$ Describe a diagramming technique to document the procedural flows.

$(3$ marks$)$

$($iii$)$ Justify whether the implementation could be considered as automation, rationalization of procedures, business process reengineering or a paradigm shift

$(2$ marks$)$