SECTION B

MGMT Boutique Inc. is a high$-$end retailer that operates a chain of

boutique stores in major hotel properties along the west cost of

Barbados, including the famous, five$-$diamonds Sandy Bank Hotel.

Operating in cleven $(11)$ locations, the company offers chic brands like

Roberto Cavalli, Pain$-$de$-$Sucre, Versace, Etro Milano to name a few;

and is well known for an eclectic collection of designer swimwear, fine

linens, cotton and silk apparel for warm days and sultry evenings. A fine complement of shoes, hats and

handbags with hand$-$picked custom jewelry are included to embrace the very essence of luxurious

fashion.

The locations connect over a MetroE wide area network $($WAN$)$ provided by FLOW. Each store has a

local Point$-$of$-$Sale $($POS$)$ but these all replicate back to a central hub in the main office. Replication

occurs once every $15$ minutes, so the head office is virtually up$-$to$-$date, in real time and can see, at a

glance transactions in each store.

Customers primarily shop duty free, paying in either Barbados $($BDS$)$ or USA dollars. Duty free sales

do not attract $15\mathrm{.}0\%$ VAT tax. The list price, seen on the shelf, is the price paid. For customer

convenience, the company does however offer a limited range of duty paid items. Again customers can

pay in either currency, and the price listed on the self is still the price paid. However this price now

includes $15\mathrm{.}0\%$ VAT. Customers pay by cash, card or charge the expense to their room, and settle the

bill later.

As a reporting requirement for a duty free establishment, POS details for customers are routinely

captured. This information has proven to be so useful for analyzing behaviour that, the company also

tries to capture the same details for duty paid transactions. As a rule, duty free transactions will be done

in US dollars while duty paid transactions will appear in BDS dollars.

As a new employee of the boutique, your manager wants you to produce some reports to review

performance in preparation for an upcoming trip to purchase new merchandise. All queries and

reports should appear in Barbados dollars, so do the conversions. Format all money as currency

to improve the display, no weird values with $7$ decimal places please. Use the currency table

provided to convert US dollars to Barbados dollars and pay attention to the currencics in the sales

table.

QUESTION ONE

$($a$)$ Not including strategy, list eight $(8)$ elements of the Work System and provide examples of

these elements from the scenario.

$(8$ marks$)$

$($b$)$ Explain the concept of alignment. Provide examples where too many or too few customers

occur in the scenario.

$(3$ marks$)$

$($c$)$ Suggest a particular strategy this company has employed. Give Two $(2)$ example that would fit

the scenario.

$(4$ marks$)$

QUESTION TWO

Using a plastic room card, MGMT Boutique Inc. wants to implement a self$-$service checkout process

for guests charging a purchase to their room.

$($a$)$ Explain what business processes are and how they are related to information systems. $(6$ marks$)$

$($b$)$ Currently all sales are done at the POS terminal, but Management has settled on a $"$to$-$be$"$

process that involves a handheld tablet with an attached card reader.

$($i$)$ Explain what is an $"$as$-$is$"$ versus a $"$to$-$be$"$ process. Suggest ONE advantages and ONE

disadvantage of this checkup process.

$(4$ marks$)$

$($ii$)$ Describe a diagramming technique to document the procedural flows.

$(3$ marks$)$

$($iii$)$ Justify whether the implementation could be considered as automation, rationalization

of procedures, business process reengineering or a paradigm shift.

PLEASE ANSWER ALL QUESTIONS