Question: Question One a ) The concept of the customer experience paradigm refers to a fundamental shift in how businesses and organizations approach and prioritize their

Question One
a) The concept of the "customer experience paradigm" refers to a fundamental shift in how
businesses and organizations approach and prioritize their interactions with customers. It
represents a new way of thinking about customer relationships and encompasses various
principles and strategies to create exceptional and satisfying experiences for customers.
From the case study, what are some of the most important features of the customer
experience paradigm?

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