QUESTION ONE $$ Case Study: Motivating the Workforce at TechSolutions Inc. Tech$-$Solutions Inc., a medium$-$sized IT services company, has recently been struggling with high employee turnover, especially among its software developers and customer support staff. Despite offering competitive salaries and benefits, employee exit interviews consistently reveal dissatisfaction with the nature of the work itself. Developers report feeling like $$cogs in a machine,$$ working on small, repetitive code snippets without understanding how their tasks fit into the bigger picture. Customer support staff express frustration over rigid scripts and lack of autonomy in solving client problems. $$ In response, the HR department has proposed redesigning jobs using the Job Characteristics Model by Hackman and Oldham. Their goal is to make jobs more engaging, satisfying, and ultimately improve employee retention and customer satisfaction. HR suggests increasing skill variety by encouraging cross$-$functional teams, enhancing task identity by assigning projects from start to finish, and boosting task significance by sharing customer success stories. They also recommend giving employees more autonomy and setting up systems that provide realtime feedback on performance. $$ Questions: $1.$ Identify and explain how each of the five core job characteristics in the Job Characteristics Model can be applied to improve employee motivation at Tech$-$ Solutions Inc.$(10)2.$ Why might a focus solely on efficiency be inadequate for organisations like Tech$-$ Solutions that rely on knowledge workers and customer satisfaction.$(10)3.$ Evaluate the potential challenges HR might face in implementing the Job Characteristics Model and suggest strategies to overcome them.$10$