Question One: Choose the right answer

1-The processes in a supply chain are divided into a series of cycles, each performed at the

interface

A) Cycle View c) process view

B) cost View. d)profit view

2- All processes at the interface between the firm and its suppliers.

A) CRM B) SRM

C) DRM D) ERM

3- Are fixed spatial points where goods stop for storage or processing.

A) Links. B) Web. C) Nodes. D) Chain

4- The acquisition, scheduling, and management of the facilities/ assets, personnel, and materials to support and sustain a service operation or business.

B) Business logistics B) Event logistics C) C) Military logistics D) Service logistics

5- That part of the supply chain process that plans, implements, and controls the efficient, effective flow and storage of goods, service and related information from point of use or consumption in order to meet customer requirements.

B)Business logistics

C) Supply chain

D) marketing

6- Refer to the traditional linkages between firms in the supply chain such as retailers, distributors, manufacturers, and parts and materials suppliers.

A) Vertical relationships

B) Horizontal relationship

C) Collaborative relationship

D) Partnership relationships

7- Refers to buyer-buyer or seller-seller relationships.

A) Vertical collaboration C) Join collaboration B) Horizontal collaboration D) dual collaboration

8- From the facility-related metrics:

A) Fill rate C) Forecast error

B) Utilization.

D) Profit margin.

9- ------------ refers to inventory held in case demand exceeds expectations

A) Cycle inventory

B) Seasonal inventory C) Average inventory

D) Safety inventory.

C) profit View

10-________ means how much a firm will charge for the goods and services that it makes available in the

A) Sourcing.

C) Information

B) Pricing.

D) Facilities

11- Improving the visibility of transactions and the coordination of decisions across the supply chain reflects: A) Competitive strategy B) Keeping responsive process in-house to maintain control

C) Allowing a firm to adjust the location of its facilities and inventory

D) engaging different demand profiles that the supply chain must serve.

12- According to intensity of involvement, the one in which two or more business organizations cooperate and willingly modify their business objectives is:

A) Transactional

B) Collaborative

C) Strategic

D) competitive

13-________ were the most likely to be outsourced.

A) Financial, transactional, and repetitive services

B) Marketing, transactional, and repetitive services

C) Operational, transactional, and repetitive services

D) Technical, transactional, and repetitive services

14- The last step in the model for developing and implementing successful supply chain

A) Structure operating model

B) Perform strategic assessment

C) Evaluate alternatives

D) Select partners

15- ----------- refers to the ability of firms throughout the supply chain to collaborate on activities related to the flow of product, services, information, and capital: A) Supply management B) forecasting management C) Demand Management D) information management

16- Dedicated fulfillment involves: A) Retailer maintains both a "bricks-and-mortar" and "clicks-and-mortar" presence

B) Assumes that another firm will perform the fulfillment. C) Both a store and an internet presence with two separate distribution networks.

D) Vendor delivers directly to retailer, bypassing retailer's distribution network.

17- Drop shipped fulfillment involves: A) Retailer maintains both a "bricks-and-mortar" and "clicks-and-mortar" presence

B) Assumes that another firm will perform the fulfillment. C) Both a store and an Internet presence with two separate distribution networks.

D) Vendor delivers directly to retailer, bypassing retailer's distribution network.

18- ------------ means the order is placed through the internet site and sent to the nearest store for customer pick up. A) Flow-Through Fulfillment B) Store Fulfillment C) Outsourced Fulfillment D) Dedicated Fulfillment.

19- From the disadvantages of integrated fulfillment. A) Conflict might arise between a store order and an Internet order

B) Duplicate facilities and duplicate inventories C) Loss of control over service levels D) Possible reduction of inventory visibility.

20- ------------occurs when a seller has only a portion of the products ordered by the buyer. A) Lost Customers

B) Lost profit C) Back Orders

D) Lost Sales

21- From the possible events of Stockouts: A) The buyer dos not wait until the product is available

B) The buyer waits until the product is available C) The seller back-orders the product D) The seller loses a buyer but keep the future revenue

22-________ refers to the time that elapses from when a buyer places an order until receipt of the order. A) Logistics Operations Responsiveness B) Logistics System Information

C) Order Cycle Time D) Post sale Logistics Support

23- -------------- is characterized with high fixed costs in equipment and facilities:

A) Air

B) Water C) Rail

D) Truck

24- ----------- is characterized with very large loads at very low cost:

A) Air

B) Water C) Rail

D) Truck

25-________ refers to the use of more than one mode of transportation to move a shipment

A) Truck

B) Air C) Intermodal

D) water

26- If you have the following data about "Overseas company": Eight stores, six supply sources, Truck capacity = 50,000 units and costs = $3,000 per load, $300 per delivery, finally the holding cost = $0.25/year, and the annual sales = 1200, 000/store, so: A) Total annual cost of direct network= 3100000

B) Total annual cost of direct network=3169000

C) Total annual cost of direct network= 3469000

D) Total annual cost of direct network=3569000

27 High fixed costs is one feature of: A) Truck

B) Air

C) Pipeline

D) Water

28- All Shipments via intermediate transit point with storage: A) Suppliers send their shipments to a central distribution center

B) Suppliers send their shipments to an intermediate transit point

C) Suppliers send their shipments to third party D) Suppliers send their shipments to buer.

29-________ includes insurance and taxes: A) Inventory Risk Cost

B) Inventory Service Cost

C) Storage Space Cost

D) Inventory Carrying Costs

30-________ refers to the cost of placing order which may have both fixed and variable components A) Order Cost

B) Setup Costs C) Carrying Costs

D) Space Cost

Answer this case about the "star" company that has the following data about its order policy: The annual Demand = 100000 units, the unit price = $200, the carrying cost = 0.4 and the ordering cost = $150

31- The EOQ will equal:

A) 612.3 units

B) 635.3 units

C) 646.3 units

D) 658.3 units

32- The number of orders will equal:

A) 160.2 orders C) 163.3 orders

B) 635.3 units

D) 658.3 units

33- If the supplier gives discount rate = 5%, and if the order size = 1000 units, so the total cost without discount and with discount respectively will equal --------, --------- dollars. (round the results). A) 48000, 52000

B) 48992, 53000

C) 49579, 57000

D) 50000, 54200

Answer this case about the "Star "industrial company that has the following production data: The demand =12000 units/year, given the factory work open 320 days/year. The Co = $180 and Cc = $0.80 per units, finally the daily production rate = 200 units. According to this data:

34- Qop will equal: A) 2560 units.

B) 2570 units.

C) 2578 units.

D) 2588 units

35- The total cost will equal ---------- dollars.

A) 1620 B) 1676

C) 1680

D) 1690

1- From the facility-related metrics:

A) Fill rate C) Forecast error

B) Utilization.

D) Profit margin.

2- - ------------ refers to Inventory held in case demand exceeds expectations A) Cycle inventory B) Seasonal inventory C) Average inventory D) Safety inventory.

3-________ mean how much a firm will charge for the goods and services that it makes available in the supply chain. A) Sourcing. B) Pricing. C) Information D) Facilities

4- These refer to the traditional linkages between firms in the supply chain such as retailers, distributors, manufacturers, and parts and materials suppliers. A) Horizontal relationships B) Vertical relationships C) Strategic relationships D) Commercial relationships

5- According to Intensity of Involvement the one in which two or more business organizations cooperate and willingly modify their business objectives is:

A) Transactional B) Collaborative C) Strategic D) competitive

6- ________ refers to the relationship between buyer and supplier in the supply chain.. A) Horizontal collaboration B) Full collaboration C) mixed collaboration D) Vertical collaboration

7- Relationships may differ in numerous ways: A) value B) size C) Cost D) Obligations

8- ----------- refer to the ability of firms throughout the supply chain to collaborate on activities related to the flow of product, services, information, and capital: A) Supply management B) forecasting management C) Demand Management D) information management

9- Dedicated Fulfillment involved: A) Retailer maintains both a "bricks-and-mortar" and "clicks-and-mortar" presence

B) Assumes that another firm will perform the fulfillment. C) Both a store and an Internet presence with two separate distribution networks.

D) Vendor delivers directly to retailer, bypassing retailer's distribution network.

10- Drop Shipped Fulfillment involved: A) Retailer maintains both a "bricks-and-mortar" and "clicks-and-mortar" presence

B) Assumes that another firm will perform the fulfillment. C) Both a store and an Internet presence with two separate distribution networks. D) Vendor delivers directly to retailer, bypassing retailer's distribution network.

11- ------------ means the order is placed through the Internet site and sent to the nearest store for customer pick up. A) Flow-Through Fulfillment B) Store Fulfillment C) Outsourced Fulfillment D) Dedicated Fulfillment.

12- from Disadvantages of Integrated Fulfillment.

A) conflict might arise between a store order and an Internet order

B) Duplicate facilities and duplicate inventories

C) loss of control over service levels

D) Possible reduction of inventory visibility.

13- From the Advantages of flow-Through Fulfillment: A) possible transportation economies

B) low start-up costs. C) reduction of inventory in the distribution network

D) eliminates the inventory conflict.

14- ------ is the art and science of strategically positioning customers to improve the profitability of the organization and enhance its relationships with its customer base:

A) Activity-Based Costing B) Customer relationship management C) Replenishment Cycles D) Order-To-Cash (OTC).

15- ------------Occurs when a seller has only a portion of the products ordered by the buyer.

A) Lost Customers C) Back Orders

16- From the elements of Customer Service: A) Dependability C) Price

B) Lost profit D) Lost Sales

B) Collaborative relationship D) competitive offers

17- From the possible events of Stockouts: A) The buyer dos not wait until the product is available B) The buyer waits until the product is available C) The seller r back-orders the product D) the seller loses a buyer but keep the future revenue

18-________ refer to the time that elapses from when a buyer places an order until receipt of the order. A) Logistics Operations Responsiveness B) Logistics System Information

C) Order Cycle Time D) Postsale Logistics Support

19- The management of product returns from the customer to the supplier: A) Logistics Operations Responsiveness B) Logistics System Information C) Order Cycle Time

D) Postsale Logistics Support

20- -------------- is characterized with High fixed costs in equipment and facilities: A) Air B) Water C) Rail D) Truck

21- ----------- is characterized with o Very large loads at very low cost: A) Air B) Water C) Rail D) Truck

22-________ refers to Use of more than one mode of transportation to move a shipment

A) Truck

B) Air

D) water

C) Intermodal

23 High fixed costs is one feature of:

A) Truck

B) Air

D) Water

C) Pipeline

24-________ is Dominant in global trade

A) Truck C) Intermodal

B) Air

D) Water

25- All Shipments via Intermediate Transit Point with Storage:

A) Suppliers send their shipments to a central distribution center

B) Suppliers send their shipments to an intermediate transit point

C) Suppliers send their shipments to third party D) Suppliers send their shipments to buer.

26-________ refers to A fifth reason to hold inventory arises when an organization expects that an unusual event might occur that will negatively impact its source of supply. A) Anticipatory Stocks B) Seasonal Stocks C) Work-in-Process Stocks, D) Time/In-Transit Stocks

27-________ refers to associated with manufacturing, can be significant while the length of time the inventory sits in a manufacturing facility waiting A) Anticipatory Stocks B) Seasonal Stocks C) Work-in-Process Stocks, D) Time/In-Transit Stocks

28-________ Includes insurance and taxes: A) Inventory Risk Cost B) Inventory Service Cost C) Storage Space Cost D) Inventory Carrying Costs

29-________ refers to cost of placing order which may have both fixed and variable components

A) Order Cost B) Setup Cost

C) Carrying Costs

D) Space Cost

30- Carrying cost =

A) Q/2 x V x WA

B) Number of orders x A

C)Q/2 x V + W

B) Number of orders x A

D) Number of orders / A

Question two: State whether each of the following is true or false:

1-Supply chain design decisions are short-term, expensive to reverse and must take into account market uncertainty.

2 A push/pull view of the supply chain is useful when considering strategic decisions relating to supply chain design.

3 Marketing is responsible for creating place utility.

4 Inventory effect classified as on factor of Product relationships.

5 Increasing the flexibility or capacity of a facility increases facility costs but decreases inventory costs and response time.

6 A lower level of inventory facilitates a reduction in production and transportation costs because of improved economies of scale.

7 Push in supply chain mean execution is initiated in response to a customer order (reactive).

8 Fraction of on-time deliveries is considered on from sourcing-related metrics.

9 Horizontal relationships include those business agreements between firms that have "parallel" or cooperating positions in the logistics process.

10 a third-party-logistics firm may be defined as an external supplier that performs all of a company's logistics functions.

11 Production is reasonable for creating form utility.

12 Intensity of Involvement Ranges from vendor to strategic alliance.

13 In transactional relationships both parties in a vendor relationship are said to be at "arm's length"

14 It may be more accurate to use the term "supply network" or "supply web" instead of supply chain.

15 Supply Chain Surplus = Customer Value - Supply Chain Cost.

16 Supply chain operation includes decisions over the next quarter or year.

17 Supply Chain Planning Starts with a forecast of demand in the coming year.

18 SRM means all processes at the interface between the firm and its suppliers.

19 Event logistics is the network of activities, facilities, and personnel required to organize, schedule, and deploy the resources for an event to take place.

20 Logistics interfaces with manufacturing or operations.

21 Sourcing involves how much a firm will charge for the goods and services that it makes available in the supply chain.

22 Role of inventory in the Supply Chain include resolve the mismatch between supply and demand.

23 In Transactional relationships is one in which two or more business organizations cooperate and willingly modify their business objectives.

No Statement

1	Increasing number of facilities increases facility and inventory costs, decreases transportation.
2	A lower level of inventory facilitates a reduction in production and transportation costs because of improved economies of scale.
3	Using fast modes of transport raises responsiveness and transportation cost but increases the inventory holding cost.

4

Fraction of on-time deliveries is considered on from sourcing-related metrics.

5	Horizontal relationships include those business agreements between firms that have "parallel" or cooperating positions in the logistics process.
6	A third-party-logistics firm may be defined as an external supplier that performs all of a company's logistics functions.
7	Collaborative Logistics Networks Must Support Real and recognized benefits to all members.

8

Influencing the order occurs when the order is received

9

In danger Zone customers in this segment are the most profitable

10	Customer service is the key link between logistics and marketing within an organization.
11	No matter how well an organization plans to provide excellent service, mistakes will occur.
12	Transportation infrastructures often require government ownership or regulation because of their inherently monopolistic nature.
13	IN Shipments via Intermediate Transit Point with Cross-Docking, are cross- docked and sent to buyer locations with storing them
14	The time associated with transportation means that even while goods are in motion, an inventory cost is associated with the time period. The longer the time, the lower the cost.
15	Storage Space Cost Includes handling costs associated with moving products into and out of inventory, as well as such costs as rent, heat, and light.