Question One Perception is a cognitive process by which individuals organize, interpret and understand sensory impressions from their environment. a. Describe 5 factors that affect an individual's perceptual process (15marks) b. Discuss five (5) social perceptual errors often made in the workplace. (10marks) Question Two a. Define the terms Leadership and power. (3 marks) b. Explain any four types of power that managers can use to mana behaviour in an (10marks) organisation. c. Describe the three different styles of leadership bringing out the cons and pros of each style. (12marks) Question Three a. Describe the development of organisational behaviour as a study field (10marks) b. What functions do managers perform in organisation? (15marks) Question Four Does behaviour follow attitude? Explain with example the cognitive dissonance theory. How can the dissonance be neutralized? (25Marks) Question five Maslow states that man is a wanting being. Explain his theory and is contribution to our understanding of motivation (25marks) Question six a) What is organisational culture? Explain with relevant example the cultural web (15marks) b) How is culture embedded in the organisation? (10marks) Question seven a) Explain five causes stress, how can each of them can affect the behaviour of an individual and how can you minimize their effect in organisations (15marks) b) If change can be seen as an opportunity to identify good ideas, why would individuals still resist change? (10Marks) The End