QUESTION ONE (Total 25 Marks) 1.1. Mintzberg (1990) presents three categories of managerial roles in a sequential manner. Discuss the various interpersonal roles of a manager. Provide an example of each role in relation to the case study. (9 marks)

1.2. Certain managerial skills are required for managers to effectively perform their duties. Erasmus et al (2016) identify three categories of skills that managers at all levels of the organisation are identified to possess. Explain the three categories of skills and provide one example of each skill. (9Marks)

1.3. Cronj (2004) identify three further contemporary management theories. Explain Total Quality Management (TQM) as a management approach. (7Marks)