Question: Question Retail Shine, a mid - sized retail store, has been facing declining customer satisfaction scores over the past year. Despite offering competitive prices and

Question

Retail Shine, a mid

-

sized retail store, has been facing declining customer satisfaction scores over the past year. Despite offering competitive prices and a wide range of products, customer feedback indicated issues such as long checkout times, unhelpful staff, and poor store layout.

As a Strategic Planning Manager, you are required to write a report to the top management pertaining to these issues. In the report, you are required to include all of the followings:

)

Explanation on the perspectives of a balanced scorecard.

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