QUESTION THREE

$(20)$

TQM is a phillosophy, a way of thinking and working, uhat is concerned which meeting thenenth and expectations of customers. It tries to move the focus of quality wway from being a burwhy operations activity into a major concern for the entire organization. Through TokA, gevality becomes the responsibility of all departments and sections in the organkation. Ut also targpts the costs of quality by trying to reduce particular failure costs. Takh aloe espouses the procens of continuous improvement. Discuss the TOM concepts under the following headings.

$3\mathrm{.}1$ Continuous Improvement

$3\mathrm{.}2$ Six Sigma

$3\mathrm{.}3$ Employee empowerment

$3\mathrm{.}4$ Benchmarking

$3\mathrm{.}5$ Just$-$in$-$Time $($JIT$)$