QUESTION THREE Indicate whether the true 'T', false' F' or I don't know 'O' against your answer a) Clear direction and purpose is partly attribute of effective strategic operation b) Clear direction and purpose is an attribute of informative strategic management c) Dynamic system is part an attribute of an effective strategic management d) Strategic evaluation is not part of strategic management process e) Basic research and analysis has nothing everything to do with the strategic planning model f) Benefits of having an effective customer relationship management system is key in strategic formulation without which an organization cannot exist. Total = [12 marks] QUESTION FOUR Indicate whether the true 'T', false' F' or I don't know 'O' against your answer a) Policies provides less guide to decision making and facilitate solving repetitive problems b) Policies rarely set boundaries, constraints, and limits on the kind of administrative action that can be taken to reward and sanction behavior. c) Policy alternatives and resource recommendation is close to the components of the strategic planning model. d) Establishment of strategic intent is not the third phase of the strategic management process e) Creation of strategic atmosphere inhibits profitability f) Concern for the decline in productivity rarely affects the human resource department