QUESTION TWO $[25]$

Especially when organisations must compete for employees, depend on skilled knowledge workers, or need a workforce that cares about customer satisfaction, a pure focus on efficiency will not achieve human resource objectives. These organisations need jobs that employees find interesting and satisfying, and job design should consider factors that make jobs motivating to employees.

questions:

$2\mathrm{.}1.$ Critically evaluate the importance of job design in motivating employees, especially in organizations that prioritize customer satisfaction and competitiveness for skilled workers.

$(15$ marks$)$

$2\mathrm{.}2.$ Explain the Job Characteristics Model developed by Richard Hackman and Greg Oldham. Discuss each of the five characteristics outlined in the model with examples $(10$ marks$)$