QUESTION TWO [24] Lean manufacturing, or simply lean, is a systematic method designed to minimize waste in a manufacturing system while productivity remains constant. Going lean starts with eliminating waste to focus on what adds value to the process, which leads to adding value for the customers. Its important for the business to know the types of waste and how they it. With this regard, 2.1 Discuss how transportation becomes a waste in the production process. (12) 2.2 Discuss some relevant approaches that could be implemented to minimise the waste stated in question 2.1. (12) QUESTION THREE [15] Customer complaints can be defined as the gaps between what business promises in terms of the product or services and what customers get. It is a mismatch between how customers perceive the brand and where they fail to get the desired customer service experience. With reference to this, Discuss the impact of effective complaint management on successful product service design. QUESTION FOUR [33] Fulfilment is at the heart of the customer experience and gets to what really matters. It drives loyalty and ensures customers return to the business. In order to grow, its important to keep the promises made and deliver orders efficiently. Its vital that companies with complex supply chains and manufacturing processes strike the right balance of inventory size. Page 3 of 3 With this regard, 4.1 With the aid of examples, discuss various categories of inventory present in supply chain operations. (15) 4.2 Discuss the various approaches that can be utilized to ensure the continuous availability of a product.