QUESTION TWO $[30]$

$2\mathrm{.}1.$ Scientific Management Theory arose partly due to the need to increase $(10)$

productivity. Describe the contribution of the following commentators to

Scientific Management Theory:

$-$ Frederick Taylor

$-$ Henry Gantt

$2\mathrm{.}2.$ A typical value chain divides activities within the business into two broad $(10)$

categories: primary activities and support activities. Describe the support

activities of a value chain.

$2\mathrm{.}3.$ Power is the ability to influence the behaviour of others. Discuss the use of $(10)$

reward power and coercive power by leaders.