QUESTION TWO:

a$)$ Differentiate between Global Operational Strategy and Global Operations Tactics

b$)$ ABC Limited is manufacturing firm operating in Tanzania producing staples. It need to expand its operation base to Kenya by employing a low cost strategy as one of the competitive strategy supported by the business level strategy. The aim is to increase its market share in East Africa by $20\%$ from $56\%$ existing in the local market. Operational strategy will specifies the policies and plans for using organization's resources to support its long term competitive strategy. Operations strategy specifies how the firm will employ its operations capabilities to support the business strategy. The firm want to enter in Kenya using Foreign Direct Investment $($FDI$)$ as it seen it as best internationalization method than other methods. ABC Limited has enough expert to perform the duties but they are limited with human Resource approaches in Kenya. The management of ABC Limited in Tanzania has consulted you as an MBA graduate of the Institute of Accountancy Arusha on various issues regarding its operations expansion in Kenya.

REQUIRED:

i$.$ Advice the Management about HRM approaches they will face in Kenya so that they can make proper operations expansion decisions.

ii$.$ Assume the plan to expand its operations in Kenya is accepted by shareholders of this firm, advise them in Five $(5)$ examples when it will be healthy to employ the low cost strategy when in Kenyan environment.

QUESTION THREE:

a$)$ Service productivity is more problematic than manufacturing productivity. In many situations, it is more difficult to measure, and thus to manage. Briefly describe any Five $(5)$ reasons which makes service productivity difficult to measure.

b$)$ A firm cleans chemical tank cars in the Bay St$.$ Louis area. With standard equipment, the firm typically cleaned $70$ chemical tank cars per month. They utilized $10$ gallons of solvent, and two employees worked $20$ days per month, $8$ hours a day. The company decided to switch to a larger cleaning machine. Last April, they cleaned $60$ tank cars in only $15$ days. They utilized $12$ gallons of solvent, and the two employees worked $6$ hours a day.

i$.$ What was their productivity with the standard equipment?

ii$.$ What is their productivity with the larger machine?

iii. What is the change in productivity?

iv$.$ Production is a measure of output only and not a measure of efficiency. What is the objective of productivity measure?

QUESTION FOUR:

a$)$ Differentiate between Distinctive competencies and Competitive Priories of a manufacturing firm

b$)$ TOTO MILK CO$.$ Limited is a milk processing and packaging firm operating in Kenya due to good environment and pastures for keeping cattle for milking, processing and packaging. It need to expand its operation base to Tanzania by employing a low cost strategy as one of the competitive strategy supported by the business level strategy. This firm anticipate to face competition from other local and international producers in Tanzania as some of them are in the industry for long time and they have attained economies of scale. This firm want to design an operational strategy that will be helpful in

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